Frequently Asked Questions (FAQs) – Liftdown

1. What products do you sell?
We specialize in premium hats designed to combine comfort, durability, and modern style — perfect for everyday wear or making a statement.

2. Are your products authentic?
Yes, all Liftdown products are 100% genuine and crafted with care from trusted manufacturers.

3. Do you offer free shipping?
Yes, we provide free shipping on all orders within the United States.

4. How long does shipping take?
Orders are processed within 1–2 business days. Delivery typically takes 3 to 6 business days after shipping.

5. What is your return policy?
Returns are accepted within 30 days of delivery. We offer free return shipping, no restocking fees, and no items are marked as final sale.

6. How do I initiate a return?
Simply contact us at hongochuong491@gmail.com to start the return process. Our support team will provide instructions and a prepaid return shipping label.

7. Can I exchange an item?
We currently do not offer direct exchanges. Instead, you can return your item for a refund and place a new order for the product you want.

8. How can I contact customer support?
You can reach us at hongochuong491@gmail.com or call +1 218-728-9070. We typically respond within 24–48 business hours (Monday–Friday).

9. How can I stay updated on new arrivals and offers?
Subscribe to our newsletter or follow Liftdown on social media to be the first to know about new releases, exclusive promotions, and style tips.

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